This privacy notice tells you what to expect us to do with your personal information.
238 Grantham Road, SLEAFORD, Lincolnshire, NG34 7NX, GB
+44 (0) 1529 717 369
mark@optimise-engineering.co.uk
We collect or use the following information to provide services and goods, including delivery:
· Names and contact details
· Addresses
· Purchase or account history
· Account information
· Website user information (including user journeys and cookie tracking)
· Records of meetings and decisions
· Identification documents
· Information relating to compliments or complaints
We collect or use the following information for the operation of customer accounts and guarantees:
· Names and contact details
· Addresses
· Payment details (including card or bank information for transfers and direct debits)
· Purchase history
· Account information, including registration details
· Information used for security purposes
· Marketing preferences
We collect or use the following information to prevent crime, prosecute offenders, or defend against legal action:
· Names and contact information
We collect or use the following information for service updates or marketing purposes:
· Names and contact details
· Marketing preferences
· Website and app user journey information
· Records of consent, where appropriate
We collect or use the following information for research or archiving purposes:
· Names and contact details
We collect or use the following information to comply with legal requirements:
· Name
· Contact information
We collect or use the following information for recruitment purposes:
· Contact details (eg name, address, telephone number or personal email address)
· Employment history (eg job application, employment references or secondary employment)
· Education history (eg qualifications)
· Security clearance details (eg basic checks and higher security clearance)
Our lawful bases for collecting or using personal information to provide services and goods are:
· Consent
· Contract
· Legal obligation
· Legitimate interest:
o To inform of the benefits of our products and services in relation to individual and organisational goals
Our lawful bases for collecting or using personal information for the operation of customer accounts and guarantees are:
· Consent
· Contract
· Legal obligation
· Legitimate interest:
o To inform of the benefits of our products and services in relation to individual and organisational goals
Our lawful bases for collecting or using personal information to prevent crime, prosecute offenders or defend against legal action are:
· Consent
· Contract
· Legal obligation
· Legitimate interest:
o To inform of the benefits of our products and services in relation to individual and organisational goals
· Vital interests
· Public task
Our lawful bases for collecting or using personal information for service updates or marketing purposes are:
· Consent
· Legitimate interest:
o To inform of the benefits of our products and services in relation to individual and organisational goals
Our lawful bases for collecting or using personal information for research or archiving purposes are:
· Consent
· Contract
· Legitimate interest:
o To inform of the benefits of our products and services in relation to individual and organisational goals
Our lawful bases for collecting or using personal information for legal requirements are:
· Consent
· Legal obligation
· Vital interests
Our lawful bases for collecting or using personal information for recruitment purposes are:
· Consent
· Legitimate interest:
o To inform of the benefits of our products and services in relation to individual and organisational goals
· People directly
· Third parties
· IBM - As business partners
The length of time to which we hold your data depends on the purpose to which we have gathered and processed your data. For business data retained for financial needs, we will hold records for a maximum of 7 years. For legal data, we may hold your data for up to 10 years. For personal data collected for sales, marketing or other operational purposes, we will retain your data for as long as necessary for the intended purpose but no longer than 5 years, or until you ask us to remove it.
· Other relevant third parties:
o In some cases and for the delivery of services, we may share information with IBM.
Under data protection law, you have rights including:
Your right of access - You have the right to ask us for copies of your personal data.
Your right to rectification - You have the right to ask us to rectify personal data you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure - You have the right to ask us to erase your personal data in certain circumstances.
Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal data in certain circumstances.
Your right to object to processing - You have the right to object to the processing of your personal data in certain circumstances.
Your right to data portability - You have the right to ask that we transfer the personal data you gave us to another organisation, or to you, in certain circumstances.
Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent.
You don’t usually need to pay a fee to exercise your rights. If you make a request, we have one calendar month to respond to you.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint
26 July 2024